Head 2 Head: Jo Causon, CEO of the Institute of Customer Service

07 / Apr / 2020

In this episode of the Head 2 Head podcast, Jo Causon explains why Customer Service is at the beating heart of the UK economy, why Customer Service employees should receive greater recognition and how businesses can deliver excellent customer service during these challenging times.

By: Craig Elvin

Jo Causon has led the Institute of Customer Service for over a decade. During that time, she has been pivotal in increasing its membership numbers and helping more business improve their performance through better customer service.

Jo has a wealth of experience from the commercial sector, enabling her to put customer service at the heart of the Boardroom agenda. She has also held director roles in brand and business consulting, policy development and research for City and Guilds and the Chartered Management Institute.

Jo focuses on demonstrating a clear link between employee engagement, customer service strategies and organisational performance. Working across the public, private and voluntary sectors she provides strategic advice to Boardrooms to raise the standards of service provided by UK organisations and to provide evidence of the connection between customer satisfaction and operational efficiency and profitability.To access the hints and tips that Jo mentioned in the show click here – How to deliver excellent customer service during these challenging times.

To get in contact with Jo on LinkedIn: https://www.linkedin.com/in/jo-causon-8b53652/

For IoCS Membership: https://www.linkedin.com/in/jo-causon-8b53652/

IoCS Contact Details: https://www.instituteofcustomerservice.com/contact

See all Vlogs

Head 2 Head: Jo Causon, CEO of the Institute of Customer Service

Latest Blogs

Search our blog

Upcoming Events

Our latest vlog posts